I'm a content designer who has been designing content and interfaces for over 10 years. I like to make things easy to use, and easy to understand.
Recently, I've been writing and designing in the housing, education, and healthcare sectors.
I use a range of methods at the start of a project to help me discover the users, and how they communicate.
I love workshops in which I'm talking with users, stakeholders, and the development team - working together to shape the problem and the solution.
Workshops that work well:
"As a content designer,
I want to write clear user needs which describe the problem,
so that I can explain the user perspective during development."
Once researched, I turn my findings into user needs. These explain the problems and I can then prioritise them.
Writing user needs:
A well designed interface looks good, answers a need, and speaks to the user in their language.
Good content should:
Prototypes are essential to the design process. They test and validate assumptions before development. I use a range of methods to validate my thoughts:
User testing is always useful. I’m able to run both remote and in-person user testing sessions on my own, or as part of a team.
I love user testing because:
Iteration - I like to design and get feedback quickly. By learning, applying and improving I can get better results.
Collaboration - I like to bounce ideas off others and get fresh eyes on things, it always throws up aspects I hadn't considered.
Listen - Listening and humility is an overlooked skill for a designer. If you can't listen or empathise with others, then you won't solve the problem.